Support
Degenchi, a virtual pet game for grown ups
Get in touch
Bug, question, feature idea, or one of your pets has done something inexplicable. We read everything and usually reply within a couple of days.
parkerdevwork@gmail.comFor a purchase problem, please include the date and which pack you bought.
Common questions
My pet is having a meltdown. What do I do?+
Give them what they are craving. Every critter has one thing that fixes it, and you can buy more of it in the Corner Store. Past 70 craving they start fiending, and at 95 it becomes a meltdown that drains their health until you sort it out. Food, play and Damage Control items all help around the edges, but only the real thing resets the craving.
Do I need an account?+
No. Degenchi works with no account and no sign up, and it plays fully offline. Everything is saved on your device.
I bought Degen Bucks and they did not arrive.+
First reopen the app, since a purchase can take a moment to confirm. If they still are not there, email us with the date and the pack you bought and we will sort it out. Apple handles the payment itself, so refunds go through reportaproblem.apple.com.
Are there loot boxes?+
None. Every skin has a fixed price and you buy the exact one you want. We built a case opening system early on and then deleted it, because a game about compulsion loops should not be monetised with one.
What happens to my pets while the app is closed?+
They keep going. Craving, fullness, mood, energy and health all move on real world time, so you come back to consequences. The catch up is capped at 24 hours, so a week away will not wipe everyone out the moment you open it.
Can I back up or move my save?+
Not yet. Your save lives only on your device and deleting the app deletes it. Cloud sync is something we would like to add. If it matters to you, say so in an email, since that is genuinely how we decide what to build next.
How do I get more Degen Bucks without paying?+
Three daily challenges refresh at midnight and pay out, clearing all three adds a streak bonus that grows the longer you keep it up, and Chip finds money down the back of the sofa on his own. You also get three Odd Jobs shifts a day, which pay purely on how well you time them.
Tolerance keeps going up and doses feel weaker.+
That is intentional. Every dose raises tolerance, which makes craving return faster and the mood boost smaller. A Weekend Retreat from the Drastic Measures shelf resets tolerance to zero. Your pet will be extremely annoyed about it.
Is my data safe?+
Yes. We collect no personal information and there are no accounts. Full detail is in the Privacy Policy.
A note on the subject matter
Degenchi is a comedy game about cartoon animals with bad habits. It is not advice, it is not an endorsement, and none of it is real. If any of the themes here reflect something you are actually dealing with, please talk to a qualified professional or a support service where you live. That matters more than a game does.
See also the Privacy Policy and Terms of Use.